Refund & Return Policy

Effective Date: 01 January 2026

Indigenous Jobs Canada (“we”, “our”, or “us”) provides digital job advertising services and job posting packages through our online Indigenous employment platform.

Because our products are digital services that become available immediately after purchase, this Refund & Return Policy explains when refunds may or may not be available.

1. Digital Products

All job posting packages, featured listings, and promotional services sold through Indigenous Jobs Canada are digital products and services.

No physical products are shipped.

2. Refund Eligibility

Refunds may be considered in the following situations:

• A duplicate payment was made for the same order.
• A technical error resulted in multiple charges.
• Payment was completed but the purchased package was not credited to your account due to a verified system error.
• Indigenous Jobs Canada is unable to provide the purchased service due to a technical issue that cannot be resolved within a reasonable period.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Purchases

The following purchases are generally non-refundable:

• Job posting packages that have been used to publish one or more job advertisements.
• Featured or highlighted listing upgrades that have already been activated.
• Promotional services that have already begun.
• Purchases made by mistake where the purchased package has already been activated.
• Changes in hiring plans, staffing requirements, or recruitment strategies after purchase.
• Dissatisfaction with the number or quality of job applications received.
• Failure to receive interviews, candidates, hires, or recruitment outcomes.
• Rejected Labour Market Impact Assessment (LMIA) applications or unsuccessful immigration-related recruitment outcomes.
• Job advertisements that do not satisfy current LMIA advertising requirements or other regulatory requirements.
• Failure to comply with updated LMIA rules, employment regulations, Indigenous hiring program requirements, or government advertising requirements.

Indigenous Jobs Canada does not guarantee applicant volume, hiring success, employment outcomes, immigration approvals, Indigenous hiring program eligibility, or LMIA approvals.

LMIA rules, Indigenous employment initiatives, employment regulations, and government advertising requirements may change from time to time. It is solely the responsibility of employers, recruiters, Indigenous organizations, immigration consultants, staffing agencies, and other users to verify that their job advertisements comply with all current legal and regulatory requirements before publishing them on the Platform.

Indigenous Jobs Canada provides a technology platform for publishing job advertisements and does not review, verify, or guarantee compliance with LMIA requirements, Indigenous employment program requirements, or any other legal or regulatory obligations.

4. Incorrect Package Selection

If you accidentally purchase the wrong package and have not yet used or activated it, please contact us as soon as possible.

At our sole discretion, we may:

• Exchange the package for another package of equal or greater value (subject to payment of any price difference), or
• Issue a refund where appropriate.

Once a package has been activated or used, refunds are generally not available.

5. Failed or Incomplete Transactions

If a payment fails or is interrupted:

• No charges should be applied.
• If your payment provider shows a completed charge but your package was not received, please contact us.

Verified technical payment issues will be investigated promptly.

6. Refund Request Process

To request a refund, please contact us using the contact form available on our website.

Please include:

• Your name
• Email address used for the purchase
• Order number (if available)
• Description of the issue
• Any supporting documentation or screenshots

Providing complete information helps us process your request more efficiently.

7. Refund Processing Time

If a refund is approved:

• Refunds are generally processed within 5 to 10 business days.
• Actual processing times may vary depending on your payment provider or financial institution.

Indigenous Jobs Canada is not responsible for delays caused by banks or payment processors.

8. Chargebacks

If you experience a billing problem, we encourage you to contact Indigenous Jobs Canada before initiating a chargeback with your financial institution.

Fraudulent or unjustified chargebacks may result in:

• Suspension of your account.
• Cancellation of purchased services.
• Restriction of future purchases.

9. Service Availability

Indigenous Jobs Canada makes reasonable efforts to maintain continuous platform availability.

Temporary interruptions caused by maintenance, software updates, hosting providers, internet outages, or circumstances beyond our reasonable control do not automatically qualify for refunds.

10. Changes to This Refund & Return Policy

Indigenous Jobs Canada reserves the right to modify this Refund & Return Policy at any time.

Any changes will be published on this page together with the updated Effective Date.

Continued use of the Platform following publication of changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions regarding this Refund & Return Policy or wish to request assistance regarding a purchase, please contact us using the contact form available on our website.