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Clothing Store Manager (Bridal & Formal Wear Boutique)
Position Title: Clothing Store Manager
Location: 4680 Queen Street, Niagara Falls, ON L2E 2L8, Canada
Employment Type: Full-Time, Permanent
Hours of Work: 30–40 hours per week
Industry: Bridal and Formal Wear Retail
Sharleez, a leading bridal and formal wear boutique in 4680 Queen Street Niagara Falls, ON L2E 2L8 dedicated to providing exceptional customer service and helping clients create memorable experiences for life’s most important celebrations. The boutique offers a carefully curated selection of bridal gowns, bridesmaid dresses, evening wear, accessories, and related services. We pride ourselves on professionalism, personalized consultations, and ensuring every client leaves satisfied with their shopping experience.
Position Summary
The Clothing Store Manager is responsible for overseeing the daily operations of the bridal and formal wear boutique, ensuring exceptional customer service, achieving sales targets, managing staff performance, maintaining inventory, and creating a welcoming environment for clients. The successful candidate will have strong retail management experience, excellent leadership skills, and a passion for fashion and customer satisfaction.
Key Responsibilities
Store Operations
Plan, organize, direct, control, and evaluate the daily operations of the bridal and formal wear boutique.
Ensure smooth and efficient store operations while maintaining high standards of customer service.
Develop and implement operational policies and procedures to improve efficiency and customer satisfaction.
Monitor store performance and prepare sales, inventory, and operational reports.
Customer Service & Sales
Deliver exceptional customer service and ensure all clients receive personalized attention throughout their shopping experience.
Assist clients in selecting bridal gowns, bridesmaid dresses, formal wear, and accessories.
Resolve customer inquiries, concerns, and complaints professionally and promptly.
Develop and implement sales strategies to achieve revenue and profitability targets.
Promote boutique products, services, and special events to increase customer engagement and sales.
Staff Management
Recruit, train, supervise, and evaluate sales associates, bridal consultants, and support staff.
Schedule staff shifts and ensure adequate coverage during business hours and special events.
Provide coaching, mentorship, and performance feedback to employees.
Foster a positive, professional, and customer-focused work environment.
Inventory & Merchandising
Oversee inventory management, including purchasing, receiving, pricing, and stock control.
Coordinate with suppliers and designers to maintain appropriate inventory levels.
Ensure merchandise displays are attractive, organized, and aligned with current bridal and fashion trends.
Conduct regular inventory counts and implement loss-prevention measures.
Financial Management
Manage store budgets, expenses, and profitability objectives.
Monitor sales performance and prepare financial and operational reports for management.
Authorize payments, returns, and exchanges in accordance with company policies.
Ensure accurate cash handling and reconciliation procedures.
Marketing & Business Development
Participate in local bridal shows, promotional events, and community outreach activities.
Support marketing initiatives, social media promotions, and customer engagement campaigns.
Build relationships with wedding planners, event coordinators, photographers, and other industry professionals to generate referrals.
Compliance & Safety
Ensure compliance with company policies, health and safety regulations, and employment standards.
Maintain a clean, safe, and professional retail environment.
Protect confidential customer and business information.
Required Skills
Leadership and team management
Customer service excellence
Sales and business development
Conflict resolution and problem-solving
Inventory and stock management
Budgeting and financial oversight
Time management and organizational skills
Attention to detail
Merchandising and visual presentation
Computer proficiency and POS systems
Working Conditions
Retail store environment.
Standing and walking for extended periods.
Assisting customers with fittings and merchandise selection.
Occasional lifting and moving of inventory and displays.
Qualifications
College diploma or bachelor’s degree in Business Administration, Retail Management, Fashion Merchandising, Marketing, or a related field is an asset.
Minimum of 2–3 years of experience in retail management, preferably in bridal, fashion, apparel, or specialty retail.
Proven experience supervising and leading retail teams.
Strong sales, customer service, and relationship-building skills.
Excellent communication, interpersonal, and organizational abilities.
Experience with inventory management and point-of-sale (POS) systems.
Ability to work flexible hours, including weekends and evenings as required.
Knowledge of bridal fashion trends and formal wear is considered an asset.
What we offer:
■ Fulltime hours
■ Salary (Wage per hour $45.00 – $46.00)
■ Vacation
■ Health benefit after probation
■ On-site parking
Only applicants with documented experience will be considered. reliably commute or plan to relocate before starting work (required)
Interested candidates should submit their resume directly to resumes.sharleezbridal@gmail.com