User support technician Full Time

Collingwood, ON L9Y 4T8 Remote work available
Salary   $30.25 hourly / 30 to 40 hours per Week
Terms of employment Permanent employment Full time
Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend
Start date Starts as soon as possible
vacancies1 vacancy

Source Job Bank #2835869

Overview
Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience
7 months to less than 1 year

Work setting
Consulting firm
Private company, corporation or industry

Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision
No supervision responsibility

Experience and specialization
Computer and technology knowledge
Networking hardware
Internet
Word processing software
Presentation software
Communication software
Programming software
Database software
MS Office
MS Windows
Spreadsheet