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POSITION: guest service agent
Employer: Prestige Mountain Resort Rossland
Job details
• Location: 1919 Columbia Ave suite 1919 Colum Rossland, BCV0G 1Y0
• Work location On site
• Salary: $19.00 hourly / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, To be determined, Day, Weekend
• Starts as soon as possible
• Benefits: Health benefits
• vacancies1 vacancy
• Source: Job Bank #3430951
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Additional information
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Excellent oral communication
• Organized
• Reliability
• Team player
• Resourcefulness
Benefits
Health benefits
• Health care plan
How to apply
In person
1919 Columbia Ave suite 1919 ColumRossland, BCV0G 1Y0Between 12:00 AM and 11:59 PM