Assistant Manager Full Time NEW

JOIN OUR TEAM:

We are looking for an energetic, customer focused Assistant Manager to help lead our team at Smartwool Whistler. Smartwool believes that time outside is invaluable, restorative, and essential for everyone, which is why they lean on the natural performance properties of Merino wool to enjoy more time in nature.

As Assistant Manager, you’ll play a key role in delivering an exceptional customer experience, supporting store operations, and helping build a positive and engaged team culture.

ABOUT THE ROLE:

Working alongside the Store Manager, you’ll help oversee daily operations, motivate staff, and ensure every customer receives knowledgeable and personalised service. This is an excellent opportunity for someone who enjoys leadership, outdoor lifestyles, and building a successful retail business within the Whistler community.

KEY RESPONSIBILITIES:

• Support all aspects of daily store operations
• Deliver outstanding customer service and act as a brand ambassador
• Lead, coach and motivate team members to achieve sales and service goals
• Assist with recruitment, onboarding, training and performance development
• Maintain visual merchandising standards and store presentation.
• Monitor inventory levels, receive shipments, and support stock management
• Help manage schedules and staffing requirements
• Handle customer inquiries and resolve concerns professionally
• Support opening and closing procedures, including cash management
• Foster a positive, inclusive and team oriented workplace culture

WHAT WE’RE LOOKING FOR:

• Previous retail leadership experience in a supervisor, keyholder, or assistant manager role
• Strong communication and interpersonal skills
• Passion for customer service and team development
• Interest in outdoor recreation, active lifestyles, and sustainable products
• Ability to thrive in a fast paced retail environment
• Strong organisational and problem solving skills
• Flexible availability, including weekdays and weekends

WHAT WE OFFER:

• Competitive compensation ($26 per hour or a salary of $54,080 annually, based on a 40 hour work week)
• Spirit Pass for Whistler Blackcomb
• Employee pro product discounts (50% off Smartwool online and in store)
• Seasonal product/uniform allowance
• Extended health benefits
• Flexible schedule (5×8 hour days or 4×10 hour days)
• Paid time off
• A supportive, locally owned business environment
• A workplace that values sustainability, community and authentic customer connections