Member Care Coordinator Full Time

Job Position: Member Care Coordinator

Wage Rate: 19.00 – 27.00/hour

Hours per Week: 40

Location: Regina, SKS4N 6A8

Type of Employment: Permanent Employment, Full-time

Education Required: High school, however, college diploma in bookkeeping is preferred

Experience Required: 1 year of bookkeeping, 1 year of tax preparation is ideal

Job Duties:

·        Provided professional customer service to FBC members, responding to inquiries and resolving issues related to tax and financial services.

·        GST/HST filings and amendments.

·        Responded to CRA review letters and collaborated with clients to collect and submit supporting documentation.

·        Scheduled and confirmed client appointments and internal meetings.

·        Opened, reviewed, and distributed incoming mail and email, and coordinated the flow of information within departments.

·        Sent electronic and physical correspondence to clients & third-party entities with permission, including requests for tax packages and supporting documents.

·        Utilized Microsoft Office and internal systems to manage and organize client records and administrative tasks.

·        Greeted FBC members and office visitors, identified the purpose of their visit, and directed them to the appropriate staff.

·        Maintained confidential records and handled sensitive correspondence with a high degree of professionalism.

·        Worked collaboratively with internal teams to support timely and accurate service delivery.

·        Supported general bookkeeping and financial documentation activities as required.

We are Equal Opportunity Employer that recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.